CALL HARD
SALES CALL CENTER
For E-commerce and Telemarketing. Results Driven
APPROVE & UPSELL
Inbound Sales
Balance of Sales and Approval
We define and set up KPI (average bill, approve and buyout ratios) to regulate sales intensity.
Fine-tune all the processes for cross- and up-sell, including sales strategy, communication via messengers, and scripts.
Fine-tune all the processes for cross- and up-sell, including sales strategy, communication via messengers, and scripts.
Quality Control
Your business' bottom line depends on our results. We get that.
Meticulously controlling key indicators, we provide regular feedback to our sales team using 24 Check Point model.
Nobody is perfect, but we strive to find every error and make it go extinct.
Meticulously controlling key indicators, we provide regular feedback to our sales team using 24 Check Point model.
Nobody is perfect, but we strive to find every error and make it go extinct.
Scaling Up
We are prepared for a fast increase of leads and a rapid growth.
If your sales are growind, we're ready to provide you our trained salespeople ASAP. These will be like the professionals you've already working with, having the same amount of desire to go the extra mile for that sale.
If your sales are growind, we're ready to provide you our trained salespeople ASAP. These will be like the professionals you've already working with, having the same amount of desire to go the extra mile for that sale.
LTV is the King!
Lead retention and telemarketing
In a nutshell, sales in business consist of 3 parts: lead generation, lead conversion and lead retention.
And the latter part is the most powerful one, but hugely underestimated.
It's simply stupid to earn pennies on new leads, but do nothing with those clients, who've already made the first purchase, and could buy 10x more from you.
Your client base is your greatest asset, and we'll show you how to implement lead retention.
And the latter part is the most powerful one, but hugely underestimated.
It's simply stupid to earn pennies on new leads, but do nothing with those clients, who've already made the first purchase, and could buy 10x more from you.
Your client base is your greatest asset, and we'll show you how to implement lead retention.
IMPLEMENTING LEAD RETENTION
You only pay for the result.
1
KPI and logistics
Setting up key parameters:
- Minimal order price
- Average check
- Number of orders
- In case of cash-on-delivery: buyout rate.
Getting insights into what are the products that your client awaits.
- Minimal order price
- Average check
- Number of orders
- In case of cash-on-delivery: buyout rate.
Getting insights into what are the products that your client awaits.
2
Client validation
Validation of leads with inactive phone numbers.
Filtering out contacts by our AI calling robot.
Filtering out contacts by our AI calling robot.
3
Client base analysis and segmentation
Primarily we want to contact the most loyal and qualified clients.
In order to provide the best conversion rate, we segment your client list on the basis of previous purchases, their statuses and date of the last order.
This way we are able to distinguish cohorts of clients with the highest purchase probability.
In order to provide the best conversion rate, we segment your client list on the basis of previous purchases, their statuses and date of the last order.
This way we are able to distinguish cohorts of clients with the highest purchase probability.
4
Call Hard!
Regular salespeople get anxious and panicky when it comes down to cold calls.
In our case, only the most seasoned and skilled sales veterans get access to the lead retention. Those who feel not nervousness, but the excitement to make a call, which will surely turn into a new deal!
They are our Sales Terminators, working on a commission-only basis. It's all about mutual success: they strive when your business strives.
In our case, only the most seasoned and skilled sales veterans get access to the lead retention. Those who feel not nervousness, but the excitement to make a call, which will surely turn into a new deal!
They are our Sales Terminators, working on a commission-only basis. It's all about mutual success: they strive when your business strives.
Use our experience to level-up your sales department
Consulting
Six pillars of a solid sales department:
Structure and Middle-Management
Sales department fundamentals, which include:
- Creating an organizational structure, formation of responsibility centers and departments.
- Training of salesteam and supervisors.
- Creating RACI roles matrix,
- Composing KPIs and key products of each position.
- Creating an organizational structure, formation of responsibility centers and departments.
- Training of salesteam and supervisors.
- Creating RACI roles matrix,
- Composing KPIs and key products of each position.
Recruiting
A regular influx of new personnel is the cornerstone of a solid sales team. The importance of recruiting is difficult to underestimate.
Without a strong recruitment department, sales are stuck for years in the trap of "just give us someone who can speak English."
Without a strong recruitment department, sales are stuck for years in the trap of "just give us someone who can speak English."
Training and Motivation
Getting a new employee is just the beginning. Without a proper adaptation process, the newcomer will quickly lose motivation and leave the company.
Adaptation of newbies, basic skills training and regular work with the internal drive of employees is crucial. Creating and maintaining a healthy corporate culture will benefit the company as a whole.
Adaptation of newbies, basic skills training and regular work with the internal drive of employees is crucial. Creating and maintaining a healthy corporate culture will benefit the company as a whole.
Compensation System
Providing the financial incentives for salespeople, supervisors and recruiters.
An effective compensation system is characterized by 3 features:
- binding to the result,
- the ability to directly influence KPI,
- transparency.
An effective compensation system is characterized by 3 features:
- binding to the result,
- the ability to directly influence KPI,
- transparency.
IT Infrastructure
Modern sales departments are a high-tech playground.
Key tools here are:
CRM-system, VoIP, sales analytics and data-science, predictive dialing algorithms, sales experience gamification.
Key tools here are:
CRM-system, VoIP, sales analytics and data-science, predictive dialing algorithms, sales experience gamification.
Scripts and Control
Effective sales scripts and regular testing of new hypotheses.
Quality enhancement system:
- checklist for assessing dialogue with clear criteria (without the "human factor"),
- feedback adequate to the situation (B.O.F.F., Sandwich, S.O.R.),
- structured and regular feedback.
Quality enhancement system:
- checklist for assessing dialogue with clear criteria (without the "human factor"),
- feedback adequate to the situation (B.O.F.F., Sandwich, S.O.R.),
- structured and regular feedback.
Pricing
Pay for results, not efforts
Let's get in touch
and discuss your project